Refund policy

One-of-a-Kind Handmade Items

Each piece is handmade and may include slight variations in stitching, fabric texture, or placement of embroidery and appliqué. These characteristics are part of the handmade nature of the product and are not considered defects.

Many items are created using carefully selected secondhand garments. Minor signs of previous wear, fabric texture, or subtle variations may be present and are described or photographed whenever possible.

Returns

Because each item is handmade and many pieces are one of a kind, returns are accepted only under the conditions below.

You may request a return within 5 business days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and unworn
  • Be in its original condition
  • Include original tags (if applicable)
  • Be returned in its original packaging whenever possible
  • Show no signs of washing, perfume, smoke, deodorant, makeup, pet hair, or other damage caused after delivery

Items that do not meet these conditions may be refused.

Non-returnable Items

The following items cannot be returned:

  • Custom or personalized orders
  • Commissioned artwork
  • Items marked as Final Sale
  • Items that have been worn, washed, altered, damaged, or repaired after delivery

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your item:

  • arrives damaged,
  • has a manufacturing defect,
  • or you received the wrong item,

contact us within 5 days of delivery with:

  • your order number
  • a description of the issue
  • clear photographs of the item and packaging

We will review the claim and offer an appropriate solution, such as a replacement, repair, or refund.

Shipping Costs

The customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

If the return is due to our error or a verified defect, we will cover the reasonable return shipping cost.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your financial institution may require additional processing time.

Exchanges

Because many products are one of a kind, exchanges may not always be possible.

If you would like a different item, please contact us before returning your purchase.

Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided production or shipping has not yet begun.

Once an order has been shipped, it cannot be cancelled.

Lost Packages

Once an order has been handed to the shipping carrier, delivery is the responsibility of the carrier. 

If your package is delayed or appears lost, please contact Canada Post with your tracking number to get more info on the location of your package. The items that are sent with no tracking and no insurance, the post office cannot check its whereabouts because it has no tracking. 

Incorrect Address

Customers are responsible for providing the correct shipping address.

Orders returned due to an incorrect or incomplete address may be reshipped at the customer's expense.